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Mega Shutdown and Restart Troubleshooting Guide

Mega Shutdown and Restart Troubleshooting Guide


Thus far, Windows XP shutdown issues most resemble those of Windows Millennium Edition. That is, most of them center around a very few issues, especially driver version and other legacy hardware and software compatibility issues. These are detailed below. The driver and software issues are expected to resolve substantially as hardware and software manufacturers release updated versions, now that Win XP has been officially launched.

Reboot Instead of Shutdown

The majority of shutdown problems reported with Windows XP thus far have been that it reboots when shutdown is attempted. This may be a global symptom emerging from several distinct causes, because XP executes an automatic restart in the event of a system failure. I'm guessing that this means that more or less anything compromising the operating system during the shutdown process could force this reboot. If this is true, then our job will be to prepare a series of steps suitable to isolate the most likely cause. Disabling the "restart on system failure" feature may permit the exact cause to be isolated:

Right-click on My Computer and select Properties. Click the Advanced tab. Under 'Startup & Recovery,' click Settings. Under 'System Failure,' uncheck the box in front of 'System reboot.'
Some things that have produced this reboot-instead-of-shutdown symptom are:
" By now, Roxio's Easy CD / Direct CD software is well documented as being a major cause - possibly the major cause - of this undesirable shutdown behavior. On November 1, Roxio released new drivers to solve this problem in Easy CD Creator 5 Platinum in its Windows XP updater for the Platinum product. A fix for Easy CD Creator 5 Basic is in the works. In the first few hours of its release, several peple have written me saying that this fix has resolved their Windows XP shutdown problem. I suspect that < least>of the Windows XP shutdown problems will go away with Roxio's release of this patch for Platinum and the pending patch for Basic. This has been the single most common cause of Win XP shutdown problems thus far. One person after another has written to me with the simple message that this reboot behavior went away as soon as they uninstalled Easy CD. HINT No. 1: PCBUILD subscribers, by trial and error, identified the file CDRALW2K.SYS (version 1.0.0.1048) as the Roxio file that was causing his shutdown problems and error conditions. When he deleted this one file, his problems went away. HINT No.2: The Mystic Overclocker and others have reported that installing Easy CD 5.0 does not cause the shutdown problem, provided they do not install the Direct CD component. Though this isn't universally true, enough people have mentioned it by now for me to suggest it as a work-around.


Unassigned Device Drivers

PCBUILD subscribers have found that Windows XP won't shutdown properly if unsigned device drivers are used. Since all necessary device drivers have not yet been created for Win XP, this will be a problem for the next few months. It resembles the pattern for Win ME shutdown problems, because even today, many hardware manufacturers have not prepared suitable drivers for use with ME.

SBLive: DEVLDR32.EXE PROBLEMS

In the early days of Win ME, one of the biggest culprits for shutdown issue was the Creative Labs SoundBlaster Live. History repeated itself in the early stages of Win XP. This now has been fixed for some users (but not for all) by the release of new drivers.
Here's the commonly reported scenario: On attempting shutdown, nothing at all appears to happen for a prolonged period of time. Eventually, an "End Task" window appears wanting to terminate DEVLDR32.EXE. No matter what one does, one ultimately is locked out of shutting down other than by a power switch shutoff. (This problem exists with the SBLive in Windows 2000 also.)
In mid-July, Microsoft posted new Win XP drivers for the SBLive on the Windows Update site. According to PCBUILD subscribers, these drivers solve the shutdown problem the SBLive was causing. I recommend you go to Windows Update and download the new driver if you have an SBLive card. However, some users are reporting that the DEVLDR problem continues to plague them even with the new drivers:

" In the event installing the new drivers does not solve your shutdown problem, try some of the solutions people have been using prior to the release of these new drivers. PCBUILD subscribers have written that they solved the well-documented SBLive/DEVLDR32 problem by downloading and installing the LiveService software. (We caution that one should disable all antivirus software while executing this program. I do recommend that you at least virus-check anything you download first!)
" PCBUILD subscribers" gave another solution to this problem: Uninstall the LiveWare software pack (of which DEVLDR is part). Uninstall the SBLive card. Restart Windows, let it detect the new hardware, and use the Windows XP driver. However, other users have reported that this isn't satisfactory because the XP native driver gives very poor sound quality. If the new drivers work for you, they are definitely the preferred option.

3D PROPHET 4500 VIDEO CARD

Other video cards that have created problems are those based on the Kyro II video chip, such as the Hercules Prophet 4500. PCBUILD subscribers have reported that until they removed the Kyro II / Prophet 4500, they could shutdown, hibernate, or go to stand by just fine, but Restart wouldn't work - it would shutdown Windows instead. Others with this video card have reported this strange behavior on both restart and shutdown.

Apparently, this problem is now solved. Microsoft reports that new drivers for this card, specific to Windows XP, are now available from Hercules. At present, they remain uncertified (PowerVR, who makes the Kyro II chip, is working on that), but they reportedly work just fine. Download the Kyro II drivers here.

SHUTDOWN HANGS ON "SAVING YOUR SETTINGS"

During shutdown or reboot, Win XP may hang (stop responding) at the "saving your settings" screen. During such a hang, there is no response to Ctrl+Alt+Del; the mouse may or may not work. (The problem may be intermittent.)

This is a known bug in Windows XP, for which Microsoft has a supported fix. Because this patch is scheduled for further quality assurance testing in the future, Microsoft only recommends that you install it if you have a serious problem; otherwise, they recommend waiting for Service Pack 1, which will include the more permanent version of the fix. To learn how to get this patch, see Windows XP Stops Responding (Hangs) During Windows Shutdown.

As a workaround, we resolved this problem by dismantling the Windows XP logon Welcome screen. In the Control Panel, click User Accounts, then click "Change the way users log on or off." Uncheck the box that says "Use the Welcome screen." This removes the initial logon screen with individual icons for each user and, instead, pops up the classic logon prompt that requires each user to type a user name and password.

"ShutMeDown" REGISTRY PATCH

Download the "ShutMeDown" Registry patch. Please follow sensible Registry editing protocol. Backup your Registry before the change (or run System Restore to create a restore point). This is not the appropriate fix for most machines, but does help a significant number. After installing, test Windows shutdown. If the fix does not work for you, remove it by restoring the Registry to its prior state.
For those who want a little more background information, the fix provided by this patch is based on a Microsoft Knowledge Base article Q155117 for Windows NT 4.0. It apparently still works in NT 5.1; that is, in Windows XP.

Stop Erros messages at shutdown

Some users have gotten an error message similar to the following when attempting either to shutdown or restart Win XP:

STOP 0000009F, DRIVER_POWER_STATE_FAILURE
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

TechNet and the Microsoft Knowledge Base have numerous articles discussing this type of error condition; for example, these. As a review of these articles will show, these are commonly device driver problems, but may also be caused by troublesome software (such as the notorious CrashGuard), or a problem in a system service. MSKB article Q262575 discusses a shutdown problem of this type, known to exist in Windows 2000 due to a resource (IRQ) conflict, if you have PACE Interlok anti-piracy software installed. This problem may occur in Windows XP as well.

Try the following as one approach to these problems: Restart the computer. Press F8 during the restart and select "Last Known Good Configuration." If you catch the problem when it first occurs (meaning you likely have installed only one or two drivers or new service), this will return you to a previous working condition.

It has been reported by a PCBUILD Subscriber that these STOP code error message occur when Windows XP is trying to shut down devices. He says that he has seen this twice: once with Logitech Quickcam installed (with an unsupported driver), and once with a USB DSL modem that would hang if it wasn't disconnected before shutdown.

Shutdown Works but its real slow

If it appears that Win XP is not shutting down, give it some time. Some users have reported a minute or longer for shutdown to visibly start. Thus far, it appears that this is a consequence of software that is running when shutdown is attempted, and it also may have something to do with particular hardware. If you are experiencing this problem, be sure to close all running programs before attempting shutdown and see if this solves your problem. If so, then you can determine, by trial and error, which program(s) are involved.

One specific solution for this can be found: In Control Panel | Administrative Tools | Services. (You can also get this by launching SERVICES.MSC from a Run box. This utility is also built into the Computer Management console.) Stop the Nvidia Driver Helper service. Many other newsgroup participants quickly confirmed that this solved this "extremely slow shutdown" problem for them.

Powerdown Issues

"Powerdown issues" are quite distinctive from "shutdown issues." I define a shutdown problem as one wherein Windows doesn't make it at least to the "OK to shut off your computer" screen. If Windows gets that far, or farther, then it has shut down correctly. However, the computer may not powerdown correctly after that. This is a different problem, and I encourage people reporting these issues to make a clear distinction in their labeling.

When Windows XP won't powerdown automatically, the APM/NT Legacy Power Node may not be enabled. To enable this, right-click on the My Computer icon, click Properties | Hardware | Device Manager | View. Check the box labeled "Show Hidden Devices." If it's available on your computer, there will be a red X on the APM/NT Legacy Node. Try enabling it and see if this resolves the powerdown problem. (Tip from Terri Stratton.)

This should resolve the powerdown issue in most cases. However, other factors can sometimes interfere with correct powerdown functioning. In that case, consider the following tips:
" If you changing the default power settings in the BIOS, it can lead to a powerdown problem. Restoring all BIOS power settings to default will likely fix it.
PCBUILD subscribers reported that, when the above didn't work , they restored powerdown functioning by disabling his CD-ROM's AutoRun feature. The fastest way to do this is with the "Disable AutoRun" Registry patch which you can download here.

Other Known Issues and Hints

" BIOS UPGRADE. As with every new operating system that comes along - especially one that is as much of a "step up" as Windows XP is from Windows 9x - the recommendation is made to be sure your BIOS is updated. Many people have reported that this has solved their shutdown problems (and had other advantages) with Win XP, just as it has in earlier versions of Windows.

Quick Switching user Accounts

One reported quirk affecting shutdown is the three-account shuffle. Windows XP gives the ability to rapidly bounce between user accounts, with Win+L. If at least three user accounts exist, and you quick-switch through all three, and then log off all three in reverse order - "backing out" in an orderly way - then the machine may hang on shutdown. There may be other variations of account shuffling that cause this, but this one, clear example was provided by newsgroup correspondent John Ward. So far, I have no concrete clue on what may be occurring here.

Convert a FAT Partition to the NTFS File System

Convert a FAT Partition to the NTFS File System



To convert a FAT partition to NTFS, perform the following steps.

Click Start, click Programs, and then click Command Prompt.

In Windows XP, click Start, and then click Run.


At the command prompt, type CONVERT [driveletter]: /FS:NTFS.


Convert.exe will attempt to convert the partition to NTFS.


NOTE: Although the chance of corruption or data loss during the conversion from FAT to NTFS is minimal, it is best to perform a full backup of the data on the drive that it is to be converted prior to executing the convert command. It is also recommended to verify the integrity of the backup before proceeding, as well as to run RDISK and update the emergency repair disk (ERD).


Convert.exe will attempt to convert the partition to NTFS.

Copy Files and Folders to CDs

Copy Files and Folders to CDs


To copy files and folders to a CD

•Insert a blank, writable CD into the CD recorder.

•Open My Computer.

•Click the files or folders you want to copy to the CD. To select more than one file, hold down the CTRL key while you click the files you want. Then, under File and Folder Tasks, click Copy this file, Copy this folder, or Copy the selected items.

•If the files are located in My Pictures, under Picture Tasks, click Copy to CD or Copy all items to CD, and then skip to step 5.

•In the Copy Items dialog box, click the CD recording drive, and then click Copy.

•In My Computer, double–click the CD recording drive. Windows displays a temporary area where the files are held before they are copied to the CD. Verify that the files and folders that you intend to copy to the CD appear under Files Ready to be Written to the CD.

•Under CD Writing Tasks, click Write these files to CD. Windows displays the CD Writing Wizard. Follow the instructions in the wizard.


Notes:

•Do not copy more files to the CD than it will hold. Standard CDs hold up to 650 megabytes (MB). High–capacity CDs hold up to 850 MB.

•Be sure that you have enough disk space on your hard disk to store the temporary files that are created during the CD writing process. For a standard CD, Windows reserves up to 700 MB of the available free space. For a high–capacity CD, Windows reserves up to 1 gigabyte (GB) of the available free space.

•After you copy files or folders to the CD, it is useful to view the CD to confirm that the files are copied. For more information, click Related Topics.
To stop the CD recorder from automatically ejecting the CD

•Open My Computer.


•Right–click the CD recording drive, and then click Properties.

•On the Recording tab, clear the Automatically eject the CD after writing check box.

Disable CD Autorun

Disable CD Autorun

( WinXP PRO Only)


1) Click Start, Run and enter GPEDIT.MSC

2) Go to Computer Configuration, Administrative Templates, System.

3) Locate the entry for Turn autoplay off and modify it as you desire.


Disable Attachment restrictions in Outlook from Office


[HKEY_CURRENT_USER > Software > Microsoft > Office > 10.0 >Outlook > Security]

"Level1Remove" = "exe;bat;vbs"

Don't Ignore the Windows Logo Key

Don't Ignore the Windows Logo Key


The Windows logo key, located in the bottom row of most computer keyboards is a little-used treasure. Don't ignore it. It is the shortcut anchor for the following commands: Windows: Display the Start menu Windows + D: Minimize or restore all windows Windows + E: Display Windows Explorer Windows + F: Display Search for files Windows + Ctrl + F: Display Search for computer Windows + F1: Display Help and Support Center Windows + R: Display Run dialog box Windows + break: Display System Properties dialog box Windows + shift + M: Undo minimize all windows Windows + L: Lock the workstation Windows + U: Open Utility Manager

Dual Boot XP

Dual Boot XP

A computer can be configured to let you choose between two or more operating systems each time you restart the computer. With multibooting, you can choose which operating system to run or specify a default OS if no selection is made during the restart process.


Computers Containing Multiple Windows 2000 or Windows XP Partitions
Before installing Windows 2000 and Windows XP on the same machine, you need to prepare your system with different partitions (a process that divides a hard disk into separate sections that can be formatted for use by a file system. Partitions typically have different drive letters such as C or D).
One OS per partition
It’s important to install each operating system on a different partition and install the applications used with each operating system on the same partition as the OS. If an application is used with two different operating systems, install it on two partitions. Placing each operating system in a separate partition ensures that it will not overwrite crucial files used by the other OS.

Install Latest OS Last
In general, you should install the most recent OS last—after you have installed all other operating systems on the target computer. In this case, you should install Windows 2000 and then install Windows XP.

Unique Computer Name
You can set up a computer so that it has multiple installations of Windows XP on multiple partitions. However, you must use a different computer name for each installation if the computer participates in a Windows 2000 Server domain. Because a unique security identifier (SID) is used for each installation of Windows XP on a domain, the computer name for each installation must be unique—even for multiple installations on the same computer.

Checklist Summary
To configure a computer containing Windows 2000 and Windows XP, review the following guidelines:

Install each operating system on a separate drive or disk partition.
Install Windows XP after you have installed Windows 2000.
When you perform a new installation of Windows XP (as opposed to an upgrade), by default, the installation is placed on a partition on which no other operating system is located. You can specify a different partition during Setup.
Don’t install Windows XP on a compressed drive unless the drive was compressed with the NTFS file system compression feature.
On any partition where you perform a new installation of Windows XP (as opposed to an upgrade), you will need to re-install any programs, such as word processing or e-mail software, after Setup is complete.
Install the programs used by each operating system on the partition with that system. If you want your programs to run with multiple operating systems, you need to install separate copies of the programs in each of the operating system partitions.
If the computer is on a Windows 2000 Server domain, each installation of Windows XP on that computer must have a different computer name.


Computers Containing Windows NT 4.0 and Windows XP
Setting up a computer to run Windows XP as well as an earlier operating system such as Windows NT Workstation 4.0 requires addressing compatibility issues among different file systems: NTFS, FAT, and FAT32.

Normally, NTFS is the recommended file system because it supports important features, including the Active Directory™ service and domain-based security. However, using NTFS as the only file system on a computer that contains both Windows XP and Windows NT is not recommended. On these computers, a FAT or FAT32 partition containing the Windows NT 4.0 operating system ensures that when started with Windows NT 4.0, the computer will have access to needed files. In addition, if Windows NT is not installed on the system partition, which is almost always the first partition on the disk, it is recommended that the system partition also be formatted with FAT. This is because earlier operating systems, with one exception, can't access a partition if it uses the latest version of NTFS. The one exception is Windows NT version 4.0 with Service Pack 4 or later, which has access to partitions with the latest version of NTFS, but with some limitations.

Even the latest Service Pack does not provide access to files using the new features in NTFS. Windows NT 4.0 cannot access files that have been stored using NTFS features that did not exist when Windows NT 4.0 was released. For example, a file that uses the new encryption feature won’t be readable when the computer is started with Windows NT 4.0 Workstation, which was released before the encryption feature existed.

Note: If you set up a computer so that it starts with Windows NT 3.51 or earlier on a FAT partition, and Windows XP on an NTFS partition, when that computer starts with Windows NT 3.51, the NTFS partition will not be visible.

Checklist Summary
To configure a computer containing Windows NT 4.0 and Windows XP, review the following guidelines:

As explained above, using NTFS as the only file system on a computer containing both Windows XP and Windows NT is not recommended.
Make sure that Windows NT 4.0 has been updated with the latest released Service Pack available for download before installing Windows XP.
Install each operating system on a separate drive or disk partition.
When you perform a new installation of Windows XP (as opposed to an upgrade), by default, the installation is placed on a partition on which no other operating system is located. You can specify a different partition during Setup.
Don’t install Windows XP on a compressed drive unless the drive was compressed with the NTFS file system compression feature.
On any partition where you perform a new installation of Windows XP (as opposed to an upgrade), you will need to re-install any programs, such as word processing or email software, after Setup is complete.
Install the programs used by each operating system on the partition with that system. If you want your programs to run with multiple operating systems, you need to install separate copies of the programs in each of the operating system partitions.
If the computer is on a Windows NT Server or Windows 2000 Server domain, each installation of Windows XP on that computer must have a different computer name.


Computers Containing MS-DOS or Windows 9x and Windows XP
As explained above you need to address file system compatibility to ensure a multibooting configuration with these earlier operating systems and Windows XP. Remember to install the latest operating system last otherwise important files may be overwritten.

Checklist Summary
To configure a computer containing Windows XP and Windows 9x or MS-DOS, review the following guidelines:

On computers that contain MS-DOS and Windows XP:

MS-DOS must be installed on a basic disk on a partition formatted with FAT. If MS-DOS is not installed on the system partition, which is almost always the first partition on the disk, the system partition must also be formatted with FAT.
Windows XP must be installed last. Otherwise important files needed for starting Windows XP could be overwritten.
On computers that contain Windows 95 and Windows XP:

As in the case above, Windows 95 must be installed on a basic disk on a partition formatted with FAT. (For Windows 95 OSR2, FAT32 may be used.) If Windows 95 is not installed on the system partition, which is almost always the first partition on the disk, the system partition must also be formatted with FAT (or FAT32 for Windows 95 OSR2).
Compressed DriveSpace or DoubleSpace volumes won’t be available while you are running Windows XP. It is not necessary to uncompress DriveSpace or DoubleSpace volumes that you will access only with Windows 95.
Windows XP must be installed last. Otherwise important files needed for starting Windows XP could be overwritten.
On computers that contain Windows 98 (or Windows ME) and Windows XP:

As in the cases above, Windows 98 or Windows Millennium Edition (ME) must be installed on a basic disk on a partition formatted with FAT or FAT32. If Windows 98 or Windows ME is not installed on the system partition, which is almost always the first partition on the disk, the system partition must also be formatted with FAT or FAT32.
Compressed DriveSpace or DoubleSpace volumes won’t be available while you are running Windows XP. It is not necessary to uncompress DriveSpace or DoubleSpace volumes that you will access only with Windows 98.
Windows XP must be installed last. Otherwise important files needed for starting Windows XP could be overwritten.


Installation and How to :

The order of installation is critical if you want a successful multiboot installation. In general terms, install non–Microsoft operating systems and earlier versions of the Windows operating system first. This would mean installing UNIX or Linux operating systems first; then Windows 95 or Windows 98 or Windows Me; then Windows NT; and finally, Windows 2000 and/or Windows XP. (In the unlikely event that you’re installing MS–DOS, you can install that either before or after UNIX– or Linux–based operating systems, and generally I’d opt for before.) It’s also important to understand that, without using a third–party product to help out, you can’t install non-Microsoft operating systems, or Windows 95 and Windows 98 on the same computer, and that you can install only a single version of Windows95/98/Me. But you can install as many different versions of Windows NT and later versions of the Windows operating system as you have available logical drives, with the sole caveat that you must install all Windows NT versions before you install any Windows 2000 or Windows XP versions.

Let’s take a typical installation. Our target computer must be able to boot into Windows 98, Windows NT 4 Workstation, Windows 2000 Professional, and Windows XP Professional. We have a 2–GB partition to hold our programs and the whole thing must fit on a single 10–GB hard drive. No problem. First, we partition the hard drive into two partitions: a 2–GB primary partition, and an 8-GB extended partition using FDisk. In the extended partition, we’ll create four logical volumes—D, E, F and G—to hold our remaining operating systems and our programs.

After the disk is partitioned, format the primary partition using the FAT16 file system and install Windows 98 on it. So far so good. Now, format your D drive with FAT16 as well. Eventually, you’ll install your programs on D drive.

Next, install Windows NT 4 Workstation. You will install this on any of the logical volumes not already used (either E drive, F drive or G drive) and choose NTFS as your file system. Leave D drive alone, because your applications go there where they’re visible to all operating systems. When you install Windows NT, it recognizes that you already have Windows 98 on the computer. Then it automatically sets up for dual booting between Windows 98 and Windows NT by creating a boot.ini file, which creates a menu of available operating systems. After you have Windows NT 4 installed, immediately apply Service Pack 6, before you install Windows 2000.

Finally, install Windows 2000 and Windows XP, each in its own logical volume. Again, choose NTFS as the file system. As you install them, they are automatically added to the boot.ini file on your C drive, which lets you choose operating systems at start up.

FDISK Tutorial

FDISK Tutorial

The Basics of Fdisk:
Primary partitions are the only one that are bootable. They're always the C: drive when active. Normally you can only have one (more with some special tricks etc.) Extended partitions are needed when you want more than one partition. You can only have ONE Extended partition. Logical Drives come into the Extended partition. They are handy since you know that you can only have one Primary and one Extended so you can get more than only two partitions. They would be your D:, E:, etc. drives.

First you need to reboot your system with the Boot Disk inserted.

1.At the A: prompt start "FDISK."

2.If asked to use Large Disc support say Yes.

3.The first screen looks like this:

Create Dos Partition or Logical Drive
Set Active Partition
Delete Partitions or Logical DOS Drives
Display Partition Information
Change current fixed drive. (In case you have two or more Hard Drivess)
So, to prepare you hopefully did a backup from your data. You did, didn't you ?!

4.Next we need to remove the existing partitions. So go to 3.

5.Next screen like this:

Delete Primary DOS
Delete Extended DOS
Delete Logical Drives
Delete Non-DOS
Delete always in the following order

Logical (All) > Extended > Primary (Last)

6.Go back to first screen after all partitions have been removed.

7.Now we need to setup our new partitions. Go to 1.

This screen looks like this:

Create Primary DOS
Create Extended DOS
Create Logical DOS Drives
Here we create in the following order

Primary > Extended > Logical Drives.

8.First create the Primary. If asked to use all space say No and enter the amount you wish for the C: drive. It should be set automatically to be the (only) Active partition. If not it may ask you or you have to select "2. Set active partition" from the main menu.

9.Next create the Extended Partition. Use all space left.

It probably advances automatically to the next step, creating the Logical DOS Drives.

10.Enter the amount you wish for the D: partition and than the rest for the third partition.

Think first about the size for the partitions.

OK now we're finished with FDISK so just exit it. Next you need to reboot with the disc still inserted and Format all partitions (the C: partition might need to be formatted with "format c: /s", check the Win95 tip). Another reboot and you can go ahead and install Windows.

When your system supports booting from CD just insert the Windows CD and reboot. The setup will start.

If not, follow these steps:

Win98: insert Boot Disk and CD, reboot, choose "2. boot with CDROM support" and once you're at the prompt change to your CD-drive letter (depends on your partition setup) and enter "setup".
Win95: You must format the C: partition with "Format C: /s"!. Next install your CDROM driver, reboot, insert the Win95 CD, change to the CD-driveletter, enter "setup".
I hope I made no mistakes.